We are currently recruiting dedicated and compassionate Mental Health Support Workers / Crisis Recovery Workers to join a Mental Health Crisis Service based in Tunbridge Wells.
Location: Tunbridge Wells, Kent
Contract Type: Temporary to Permanent (Initial 3-Month Agency Placement)
Pay Rates (Umbrella):- Weekdays: 17.00 per hour Ltd. (Umbrella)
- Weekends: 20.00 per hour Ltd. (Umbrella)
This is a
temporary-to-permanent opportunity, with an initial 3-month agency placement and the potential to become a permanent member of the team following a successful probationary period.
The service provides vital support to individuals experiencing mental health distress and crisis, offering support through face-to-face appointments, telephone calls, video calls, and email contact.
Key Responsibilities- Provide emotional support, advice, and guidance to individuals experiencing mental health crises.
- Assess risk and identify the needs of people accessing the service.
- Develop and implement appropriate action plans and safety plans.
- Support individuals to manage factors affecting their mental wellbeing and physical health.
- Accurately maintain records and case notes using electronic systems.
- Liaise with healthcare professionals, community services, and external agencies.
- Participate in risk assessments and safeguarding procedures.
- Work collaboratively with colleagues to deliver a high-quality, recovery-focused service.
- Attend supervision sessions, team meetings, and mandatory training.
- Promote positive mental health awareness and recovery within the community.
Essential Requirements- Level 2 Health & Social Care qualification (or equivalent).
- Experience supporting individuals with mental health needs.
- Excellent communication and interpersonal skills.
- Ability to remain calm and professional in challenging situations.
- Strong organisational and record-keeping skills.
- Good IT skills, including Microsoft Office.
- Ability to work independently and as part of a team.
- Flexible approach to working patterns.
- Ability to work on a rota basis within a service operating 24 hours a day, 365 days a year.
Desirable- Level 3 Health & Social Care qualification (or equivalent).
- Experience within crisis intervention, mental health recovery, community support, safe havens, or similar services.
- Experience conducting mental health risk assessments.
- Knowledge of local statutory and non-statutory mental health services.
About YouYou will be resilient, empathetic, and non-judgemental, with a genuine passion for supporting people experiencing mental health difficulties. You will be able to build positive relationships, work effectively under pressure, and contribute to a supportive and collaborative team environment.
Interested candidates should apply with an up-to-date CV and details of their current availability.