Job Description

Retail Operations Manager (Temporary Cover)

Location: Darlington and surrounding areas

Hours: 15-22 hours per week (2-3 days per week)

Duration: Temporary cover

Salary: 14.45 per hour

We are currently seeking an experienced Retail Operations Manager to provide short-term support across a well-established charity retail operation.

This is a hands-on operational management role supporting a network of charity shops and warehouse operations during a period of temporary cover.

Key Responsibilities

Lead, manage and support Shop Managers and Warehouse Leads
Provide operational guidance and day-to-day management support across multiple locations
Work closely with the Head of Retail to maintain service standards and performance
Support staff management processes, including employee relations where required
Help drive retail performance and identify opportunities for improvement
Assist with progressing recommendations from a recent external review of retail operations
Ensure high standards of customer service, compliance and operational effectiveness are maintained

What Support is Available?

The successful candidate will receive ongoing support from the Head of Retail throughout the assignment. In addition, you will work alongside an established team including a Retail Administrator, Lead Driver and experienced Shop Managers. HR support will also be available where required.

About You

We are looking for someone with:

Previous operational, retail, area management or multi-site management experience
Strong leadership and people management skills
The ability to quickly build relationships and support existing teams
Excellent organisational and communication skills
A proactive and solutions-focused approach

Charity retail experience would be advantageous but is not essential for candidates with strong operational management backgrounds.

This is an excellent opportunity for an experienced manager seeking a flexible, short-term assignment where they can make an immediate impact.

To apply please call Berry Recruitment Darlington (phone number removed).

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.