Job Description

Senior Business Analyst – Digital Delivery (Contract)Birmingham (Hybrid – mostly remote) | 3-month contract

We are hiring an experienced Senior Business Analyst to support a high-impact digital transformation programme. You will play a key role in shaping platform enhancements that improve customer and operational digital services.

This is a hands-on role working across business and technical teams to define requirements, improve user journeys, and support delivery of new and enhanced platform capability.

Key Responsibilities

Translate business requirements into clear user stories and functional specifications

Facilitate workshops to define and refine solution scope

Map end-to-end user journeys and support UX improvements

Analyse platform capability and identify enhancement opportunities

Document processes, data flows, and system integrations

Work closely with product, technical teams, and delivery squads

Support backlog refinement and agile ceremoniesKey Skills & Experience

Senior Business Analyst experience in digital transformation or delivery programmes

Strong ability to translate business needs into technical requirements

Experience with APIs, data flows, and system integration

Strong stakeholder engagement skills

Experience working in agile environments

Experience improving customer journeys or contact centre services

Strong documentation skills including user stories and process mappingThis is an excellent opportunity to contribute to a fast-moving transformation programme and deliver meaningful improvements to digital services.

Contact – Beth Whelan

Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustment at any stage of the application process.

Keywords; Business Analyst, Digital, Transformation, Business Change, Birmingham

Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy