Job Description

Birmingham (2-3 days on-site)

📅 6-Month Contract

Hays are working in partnership with Birmingham City Council to recruit a Communications Officer on an interim basis. This is a fantastic opportunity to contribute to one of the Council's largest transformation programmes, supporting the Finance Improvement Programme.

We are looking for a creative, people-focused communicator who can bring clarity, engagement, and energy to a complex, transformative environment.

Key Responsibilities

Internal Communications Management

Develop and iterate the communications plan for the Finance Directorate

Create, edit, and distribute newsletters, bulletins, and updates

Manage intranet content and digital platforms (Teams, SharePoint) to support collaboration and information sharing

Ensure consistent messaging across all internal channels, aligned with directorate objectives and brandContent Creation & Writing

Produce high-quality, engaging written content in clear, accessible language

Translate complex financial information into easy-to-understand communications that drive behavioural change

Maintain templates and style guides to ensure consistency in tone and branding

Create visual content, workflows, and infographics to support key messagesCommunication Focus AreasCustomer Communications

Rewrite customer-facing letters to be clear, benefit-led, and user-friendly

Simplify technical terms and conditions into plain English

Develop accessible messaging that explains finance and council processes

Position the Finance Directorate as helpful and approachableSupplier Communications

Deliver campaigns to reinforce policies such as "No PO, No Pay"

Develop clear guidance on procurement processes

Create behavioural communications to encourage supplier compliance

Produce supplier updates and relationship management materialsColleague Communications

Support cultural and behavioural change across the directorate

Create communications that drive adoption of new financial systems and processes

Reinforce best practices in budget management and compliance

Build engagement and understanding around policy changes

Meetings & Events

Plan and coordinate key meetings, including all-staff sessions, away days, and training events.

Manage logistics for events, workshops, and conferences

Support staff engagement initiatives, including surveys and suggestion schemes

About You

Proven experience in communications, ideally within public sector or transformation programmes

Strong writing skills with the ability to simplify complex information

Experience managing internal communications channels (e.g. intranet, Teams, SharePoint)

Ability to influence stakeholders and drive engagement

Creative, proactive, and highly organised

Comfortable working in a fast-paced, change-driven environment

This is an exciting opportunity to play a key role in shaping communication and engagement across a major public sector transformation programme. If you wish to be considered for the role, please send your updated CV!

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)