Job Description

• To undertake reception and associated duties providing information and advice to
• customers.
• To communicate with customers by telephone, face to face, electronically or by post.
• To receive requests, assessing and prioritising the reason for the request together with its
• urgency, and taking prompt appropriate action in accordance with procedures and service
• instructions.
• To provide an interface with insurance engineers and assessors, scheduling inspection
• appointments, processing of technical reports, vehicle repairs and documentation liaising
• with workshop supervision and fleet customers
• To contact customers to monitor satisfaction and quality control checks.
• To quality check vehicle and equipment Inspection documentation. Filing of manual records
• and files to ensure 'O' licence compliance.
• To create monthly maintenance schedules for vehicles and plant, distributing to fleet
• customers from the electronic transport management system in a timely manner.
• To organise the replacement of vehicle road tax.
• Using contract information to hire and de-hire vehicles from external suppliers.
• Collating compliance documentation and hire packs for customers.
• Create and maintain hired-in vehicle records and vehicle maintenance planner
• Carry out visual inspections of vehicles (hire and de hire) within the Lister Road Depot agree and record findings with customers and hire vehicle representative.
• To ensure vehicle hire agreements and damage sheets are signed off as accurate.
• To ensure customers are notified of any damage or fuel charges.
• Able to drive vehicles within the Depot to park up safely (class B Licence).
• To ensure that information provided is accurate and up to date.
• To undertake a range of computerised housekeeping tasks, including data entry, mot, Inspection and service date updating and amendment of records for quality assurance purposes.
• To contribute to the effectiveness of workflow through the efficient implementation of agreed procedures and systems.
• To work as part of a team supporting service delivery.
• To create and maintain effective working relationships through excellent teamwork and the provision of a customer focussed service.
• To participate in the development of customer services and contributing to continuous improvement.
• To have a commitment to own development through appropriate identified activities and willing to undertake additional training where necessary.
• To be responsible for monitoring clerical and technical administrative procedures and to suggest recommendations for operational improvement and efficiency.
• To establish working relationships with technical and operational staff in the provision of general administrative support, including the supply of office equipment, documentation and stationery
• To ensure the maintenance of a healthy, safe and secure working environment through ensuring compliance with Health and Safety requirements. To undertake any other duties commensurate with the post and grade.

Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.