Job Description

Housing Officer (ASB Focus)

Location: Midlands
Contract: Temporary (Initial 6-Month Contract)
Working Pattern: Full-Time Hybrid Working (2 Days Home-Based, 3 Days On-Site)

An established Housing Association is seeking an experienced Housing Officer to join their Housing Management team on an initial 6-month contract.

This is an excellent opportunity for a housing professional with strong tenancy management and anti-social behaviour (ASB) experience to join a busy Housing Management team and deliver a high-quality, customer-focused service across the Midlands.

Key Responsibilities

• Managing a range of tenancy and estate management matters
• Taking ownership of Anti-Social Behaviour (ASB) cases from investigation through to resolution
• Investigating neighbour disputes, harassment, nuisance complaints, and tenancy breaches
• Managing cases involving successions, assignments, and unauthorised occupation
• Conducting estate inspections and identifying health and safety concerns
• Completing tenancy sign-ups and supporting new tenants
• Processing transfer applications and mutual exchanges
• Maintaining accurate records and ensuring compliance with housing policies and procedures

About You

To be considered for this role, you will have:

• Previous Housing Management experience within a Housing Association, Local Authority, ALMO, or similar organisation
• Demonstrable experience managing ASB cases
• Strong knowledge of housing legislation, landlord and tenant law, and ASB processes
• Excellent communication, investigation, and case management skills
• The ability to manage a varied caseload and prioritise competing demands
• A full driving licence and access to a vehicle (or another suitable means of travel)

What's on Offer?

• Initial 6-month contract with potential for extension
• Hybrid working arrangement (2 days from home, 3 days on-site)
• Opportunity to work for a well-established Housing Association
• Supportive team environment
• Competitive hourly rate

The organisation is looking to interview and appoint quickly, so candidates available at short notice are particularly encouraged to apply.

To apply, please submit your updated CV today or get in touch for a confidential discussion.