Job Description

Customer Experience Officer

Are you a skilled communicator with a knack for empathy and professionalism? Do you thrive in a customer-focused environment? We have an exciting opportunity for you!

About the Project:
Join us in a pilot project aimed at enhancing the accuracy and completeness of customer records. This crucial role involves verifying and updating sensitive customer information with care and compassion, ensuring that each interaction is handled with the utmost professionalism.

What You'll Do:

• Contact Existing Customers: Make outbound calls using approved scripts to reassure customers about the purpose and safety of data collection.
• Verify and Update Information: Confirm and update confidential customer details while maintaining accuracy and care.
• Handle Sensitive Conversations: Approach discussions with empathy, professionalism, and patience, managing any customer reluctance or concerns.
• Record Outcomes Clearly: Ensure all interactions are documented securely, following GDPR, data protection, and internal confidentiality procedures.
• Maintain Customer Records: Accurately input and validate confidential information gathered from calls, ensuring compliance with data protection standards.

Who You Are:
We're looking for someone who has:

• Exceptional Communication Skills: Ability to communicate with clarity and reassurance.
• Empathy and Professionalism: A calm demeanour when handling sensitive conversations.
• Strong Organisational Skills: A detail-oriented approach to record-keeping and data management.
• Reliability: Consistency in following structured processes is key.

Why Join Us?

• Impactful Work: Contribute to a project that directly enhances customer experience and data accuracy.
• Dynamic Environment: Work within a pilot project where processes may evolve, offering a unique and engaging work experience.
• Supportive Team: Join a friendly and professional team dedicated to customer service excellence.

If you are ready to take on this rewarding challenge and make a difference in customer service, we want to hear from you!

Note: This is a temporary role for 10 weeks with the possibility of extension. We look forward to your application!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.