Job Description

Leasehold Officer (Major Works)

North London and Essex

An excellent opportunity has arisen to join a well-regarded Local Authority as a Major Works & Dispute Resolution Officer within their Home Ownership team.

This is a key role focused on delivering statutory consultations (Section 20), supporting major works cost recovery, and ensuring leaseholder disputes are resolved efficiently and fairly.

You'll act as the central point between residents, contractors, and internal teams - playing a vital role in delivering a transparent, compliant and customer-focused service.

Key Responsibilities

Lead on all statutory consultation processes (S20) for major works schemes

Prepare, issue and manage Notices of Intention, Estimates and Award

Provide clear guidance to leaseholders on works, costs, payment options and legal requirements

Work closely with contractors and internal teams to ensure accurate information and cost recovery

Attend consultation meetings and carry out site visits to verify works

Maintain accurate records of all consultation and recharge activity

Calculate and issue major works invoices, ensuring clear breakdowns for leaseholders

Manage and resolve complex disputes and complaints, aiming for early resolution

Prepare cases for County Court / First Tier Tribunal and attend hearings where required

Contribute to performance targets and maintain high standards across customer service, H&S and compliance

What we're looking for

Strong experience delivering major works / S20 consultation processes

Good understanding of leasehold legislation (incl. Landlord & Tenant Act 1985 & Commonhold & Leasehold Reform Act 2002)

Experience handling leaseholder disputes, complaints or legal cases

Ability to interpret leases and apply them in practice

Confident engaging with residents, contractors and stakeholders

Highly organised with strong attention to detail

Why apply?

Opportunity to work on high-value, complex major works schemes

Mix of technical, customer-facing and dispute resolution work

Join a collaborative Home Ownership / Leasehold team

Competitive daily rate / salary

Hybrid working (typically 2-3 days on site/office)

If this sounds like something you'd be keen to explore, please apply with an updated CV or get in touch for more information