Job Description

Senior Technical Support and Configuration Analyst
Location: London
Employment Type: Contractor
PCD280175

Key Responsibilities
• Enterprise database platform System Configuration & Management.
• Perform end-to-end configuration of enterprise database platform Cloud modules (ERP, HCM, PBCS, FDI) including workflows, approval hierarchies, roles, flex fields, and user-defined reports.
• Translate business needs into practical enterprise database platform configuration changes and ensure alignment with global system design and business processes.
• Maintain a central configuration log and version history, ensuring full traceability of system changes.
• Technical Support & Troubleshooting.
• Act as a 2nd/3rd line technical escalation point for complex system issues raised by users or support colleagues.
• Analyse root causes using tools like SQL Developer, OTBI, diagnostic logs, and interface monitoring dashboards.
• Resolve service interruptions or data issues swiftly, ensuring minimal business impact.
• Review technical solutions proposed by the supplier and articulate business impact related to the solution.
• Patch & Release Management.
• Coordinate and test enterprise database platform quarterly patches, ensuring business continuity and zero-defect delivery.
• Maintain a release calendar and communicate clearly with stakeholders about patch content, potential disruptions, and mitigations.
• Document release test scripts and outcomes and ensure rollback plans are always in place.
• For a full list of responsibilities, please download the Job Pack.

Role Overview
WORKING WITH US.
The founder and sponsor of the organisation, the organisation’s founder, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. The organisation academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.
We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.
As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.
Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices.
To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page.

Skills and Experience
• We would like to hear from you if you have.
• Degree or equivalent professional qualification in Information Systems, Computer Science, Accounting or Business Administration.
• Enterprise database platform Cloud certification (e.g. Enterprise finance system Cloud, enterprise database platform HCM, enterprise database platform Integration Cloud) or willingness to obtain within 12 months.
• Minimum of three years’ hands-on experience supporting enterprise database platform Cloud applications (e.g. ERP, HCM, PBCS) in an in-house or consultancy setting.
• Proven experience in configuring enterprise database platform modules, including workflows, role-based access, value sets, flexfields and approval rules.
• Experience of supporting or coordinating testing cycles (e.g. UAT, regression, patch release validation).
• Demonstrated experience managing technical queries, resolving tickets and escalating issues with vendors.
• Experience working with system interfaces, including file-based data imports/exports, APIs or SFTP.
• Previous involvement in patch testing, sandbox or release deployment in enterprise database platform Cloud.
• For a full job specification, please download the Job Pack.
• APPLYING FOR THIS POSITION.
• A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.
• OUR VISION & VALUES.
• Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high-quality education, giving them the same opportunities and potential to succeed.
• The organisation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check,, an online search, and where applicable, a prohibition from teaching check will be completed.
• WHAT WE CAN OFFER YOU.
• The organisation has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.
• You will also have access to a variety of benefits, support programmes and initiatives including.
• Excellent opportunities for continuous professional development and career progression.
• Annual performance and loyalty bonus.
• Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution.
• The organisation Wellbeing Cash Plan including cover for routine and specialist healthcare.
• Employee Assistance Programme for free and confidential advice.
• Cycle to work salary sacrifice scheme.
• Wide range of shopping, leisure, and travel discounts.
• 20% off, exclusive to the organisation employees.
• Interest-free ICT and season ticket loans.