Job Description

You’ll be joining a well‑established UK organisation undergoing a major internal technology uplift. They’re rolling out a new email structure across all sites and need someone who can hit the ground running, take ownership, and keep things moving.

This is a project‑focused role, not BAU, ideal for someone with 12–18 months’ experience in IT support who’s confident with Microsoft technologies and comfortable speaking with end users.

What you’ll be doing

* Renaming existing store email accounts and standardising naming conventions

* Creating 300 new user mailboxes

* Supporting users through login, setup, and access issues

* Calling store teams to guide them through the onboarding process

* Light admin tasks in Business Central (training provided)

* Supporting the wider IT team with small tasks if the project is ahead of schedule

Tech you’ll need to know

* Active Directory — user creation, password resets, account changes

* Microsoft 365 / Exchange Online — mailbox creation, licensing basics

* General confidence supporting non‑technical users over the phone

* Clear communication and ability to work independently

Working pattern

* Hybrid — first week onsite in Gloucester for onboarding

* Then 1–2 days per week onsite, remainder remote

* Start date: ASAP

If you’re an immediately available IT Support Engineer in Gloucestershire and interested in this project, please send your CV to Andy Dale at Arcas Technology