Job Description

Are you an organised and customer-focused professional looking for your next step as a Customer Service Coordinator This is a fantastic opportunity to join a well-established and growing business within the construction sector.

As a Customer Service Coordinator, you’ll play a key role in ensuring customer enquiries and orders are handled efficiently, while supporting transport operations. This position offers a supportive team environment, ongoing training, and excellent long-term development prospects.

If you enjoy working in a fast-paced setting and take pride in delivering exceptional service, this Customer Service Coordinator role could be the perfect fit.

Key Responsibilities

Handle customer enquiries via phone and email professionally

Process customer orders accurately using internal systems

Maintain up-to-date customer records and account details

Resolve customer issues and escalate where necessary

Support planning and scheduling to meet customer requirements

Assist with general customer account administration

Liaise with internal teams to ensure smooth operations

Skills & Knowledge Required

Previous experience in a Customer Service Coordinator or similar role (minimum 1 year)

Strong customer service and communication skills

Good IT skills, ideally with order processing or finance systems

Excellent organisation and attention to detail

Ability to multitask and prioritise workload

Team-oriented with a proactive approach

Industry experience (construction or waste) desirable

What’s on Offer

Workplace pension scheme

Life assurance (4x salary)

25 days holiday plus bank holidays

Training and development opportunities

Supportive team environment with regular company social events