Job Description

We are recruiting a proactive and customer-focused Housing Officer to provide exceptional tenancy and neighbourhood management services across a designated patch. You will play a key role in ensuring tenants and leaseholders receive the support they need to sustain their tenancies and maintain thriving communities. This is an exciting opportunity to make a tangible difference in the lives of residents by delivering high-quality services and promoting resident engagement.

You will be required to be in the office / on patch 5 x a week,

The Role
Oversee day-to-day management of tenancies, leases, and licences, ensuring compliance with agreements and addressing any breaches promptly.
Build strong relationships with tenants, identifying vulnerabilities and providing tailored support or referrals to external services where needed.
Conduct tenancy audits, estate inspections, and identify fire safety issues, working closely with internal teams to address any concerns.
Collaborate with the voids team to minimise void rent loss, ensure quick re-letting, and conduct effective sign-ups to support successful tenancies.
Lead on resolving ASB cases and provide sensitive, victim-centred responses to incidents of domestic violence, including referrals to specialist services.
Investigate subletting and tenancy breaches, serve legal notices, prepare court cases, and represent the service at hearings.
Work with tenant and resident associations to increase resident involvement in service delivery and foster a sense of community.
Respond to complaints and enquiries from residents, members, and MPs, ensuring a timely and effective resolution to improve customer satisfaction.

Key Requirements
Proven experience in tenancy and neighbourhood management, including addressing anti-social behaviour and supporting vulnerable residents.
Strong understanding of housing legislation, policies, and best practices in tenancy management.
Excellent communication skills, both verbal and written, with the ability to build relationships with residents, colleagues, and external partners.
Ability to think critically and solve complex issues while working effectively under pressure.
Willingness to attend evening meetings, emergency call-outs, and work flexibly to meet service needs.

What you need to do now?
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.