Job Description

Job Title: Complaints Administrator

Location: Remote Working (Office based in Victoria, occasional visits may be required)
Pay Rate: 14.00- 15.50 per hour
Type: Temporary
Duration: 3 months (potential to extend)
Start Date: ASAP (subject to onboarding and IT setup)
Working Hours: Monday to Friday, 30-35 hours per week

Overview

We are seeking a highly organised and professional Administrator to support a busy team. This role is focused on inbox management and administrative processing within a structured and process-driven environment. You will be handling sensitive information, so discretion, attention to detail, and professionalism are essential at all times. This is an excellent opportunity for a strong administrator who can manage a high volume of communications efficiently while working in a remote environment.

Key Responsibilities

• Monitor the incoming shared membership inbox
• Log incoming queries and complaints accurately into the internal database
• Send pre-written, standard email templates to acknowledge receipt of queries
• Tag and route more complex issues to the internal team for resolution

Skills & Experience Required

• Proven administrative experience with strong attention to detail
• Excellent organisational skills with the ability to manage workload effectively
• Confident managing shared inboxes and handling high-volume communications
• Strong written and verbal communication skills
• Ability to follow processes and use templates accurately
• Comfortable working remotely with minimal supervision
• Good IT skills, including familiarity with email systems and databases

Personal Attributes

• Discreet and trustworthy
• Proactive and self-motivated
• Detail-oriented and process-driven
• Calm and professional under pressure
• Friendly and approachable, with a collaborative mindset

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.