Job Description

Service Support & Invoice Administrator

Location: Redditch
Full-Time Fixed-Term Contract (18 months)
Pay: 13 - 15 per hour
Hours: Monday to Friday (office hours)

About the Role:

We are seeking a highly organised and detail-oriented Service Support & Invoice Administrator to join our busy Service team on an 18-month fixed-term contract.

This is a key role responsible for ensuring accurate service invoicing, maintaining administrative records, and supporting day-to-day operations. You'll work closely with technicians, customers, and internal teams to ensure work orders are processed efficiently, invoices are issued promptly, and service operations run smoothly.

Key Responsibilities:

Service Invoicing & Administration

• Review and approve work orders to ensure they are correct and ready for invoicing
• Ensure timely completion and closure of work orders within SAP
• Liaise with Technicians to resolve missing or incomplete information
• Prepare and issue accurate invoices, including cost breakdowns for customers
• Manage invoice queries and follow up on overdue payments
• Allocate travel and service-related costs to relevant work orders
• Maintain utilisation data and service records
• Update customer and service information in Salesforce
• Carry out quality checks on technician timesheets

Finance Support

• Support the Finance team with service-related information
• Approve supplier invoices and handle payment queries
• Maintain subcontractor cost records and recharge processes
• Update work breakdown structures in SAP

Technician Support & Coordination

• Manage overtime reporting and ensure compliance with company policies
• Arrange technician travel including flights, ferries, and hire vehicles
• Order tools, materials, and equipment, maintaining accurate stock records
• Assist with work-order documentation

General Administration

• Order office supplies and manage department resources
• Handle incoming and outgoing post
• Provide cover for Warranty Processing when required

About You:

Essential Skills & Experience

• Proven administrative experience within a service, engineering, or technical environment
• Strong attention to detail and high level of accuracy
• Excellent communication and organisational skills
• Ability to manage multiple tasks and meet deadlines
• Experience with SAP and Salesforce (or ability to learn quickly)
• Proficient in Microsoft Office
• Self-motivated with the ability to work both independently and as part of a team

Desirable

• Experience in a service operations environment
• Knowledge of work-order processes and service invoicing

Reporting Structure

• Reports to: Field Service Manager
• Department: Service / Operations

Why Join Us?

• Competitive hourly rate of 13 - 15 per hour
• Stable 18-month contract with full-time hours
• Supportive, collaborative working environment
• Opportunity to gain experience across service, finance, and operations

If you're a proactive administrator with a keen eye for detail and a passion for supporting operational excellence, we'd love to hear from you.

How to Apply:

Note: Only successful applicants will be contacted for an interview. Thank you for your understanding.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.