Job Description

Full-Time Temp-to-Perm

Salary: 12.71 per hour

Location: Milton Keynes,office based

Job title: E-commerce Customer Service & Administrator

Our client is a successful and growing multi-channel e-commerce business selling across Amazon, eBay, TikTok Shop, OnBuy, Temu and EKM. They are seeking a reliable and organised E-commerce Customer Service & Marketplace Administrator to join their team.

This varied role combines customer service, order support and product administration. It is ideal for someone who enjoys helping customers while also carrying out detailed, accuracy-focused administrative work.

The Role as a E-commerce Customer Service & Administrator

• Respond to customer emails and marketplace messages in a professional and timely manner.
• Answer incoming telephone calls and handle customer enquiries.
• Maintain a helpful, friendly and professional approach in all communications.

Order Support & Issue Resolution

• Track customer orders and monitor parcel movements.
• Liaise with couriers and suppliers to resolve delivery issues.
• Investigate customer concerns and ensure issues are followed through to resolution.
• Keep customers informed throughout the process.

Product Listings & Administration

• Create and maintain product listings across internal systems and online marketplaces.
• Ensure product information is accurate and compliant with marketplace requirements.
• Maintain high standards of data accuracy and consistency.
• Support product compliance requirements, including safety and labelling information.

Essential Requirements for the Ecommerce Customer Service & Administrator role

• Excellent spoken and written English.
• Strong customer service and communication skills.
• Good IT skills and confidence working across multiple systems.
• High attention to detail and accuracy.
• Strong organisational skills and ability to manage varied workloads.
• Reliable with excellent attendance and timekeeping.

Desirable

• Previous e-commerce or online retail experience.
• Experience using order management or inventory systems.
• Familiarity with Amazon, eBay, TikTok Shop, OnBuy, Temu or EKM.
• Experience dealing with courier networks such as Royal Mail, DPD and Evri.

What's on Offer for the E-commerce Customer Service & Administrator applicant:

• Full-time position with a growing e-commerce business.
• Varied and interesting role combining customer service and administration.
• Opportunity to secure a permanent position following a successful 3-month temp-to-perm trial period.
• Supportive officebased working environment

Apply now and start your role as a Ecommerce Customer Service & Administrator!