Job Description

Your new company
We are supporting our clients to hire a customer service administrator to join their team in Alness. This organisation is offering a temporary contract, for approximately 12 weeks, with an immediate start. This role is office-based in Alness, working Monday to Friday, 9am-4pm.
Your new role
In your role, you will provide support to customers over the phone. This role will see you handle incoming calls and provide excellent levels of customer service. In your role, you will handle queries and requests for information in a timely manager, resolve or escalate complaints and direct calls to the appropriate team. You will handle sensitive information and process payments over the phone. This role is fast-paced as you will handle a number of calls per day. You will receive initial training and ongoing support to allow you to perform to a high standard. This role is locally based in Alness and will require you to work full-time in the office.
What you'll need to succeed
To be considered for this role, you must have experience in a customer service role, ideally providing support over the phone. You'll be friendly and professional in your communications and provide a high level of customer support. This role will require you to have strong IT skills and an ability to log information and update records with accuracy. You will be well-organised and be able to balance a busy work-load. Working as part of a team, you will be able to positively contribute to a friendly and supportive team.
What you'll get in return
This role will offer you a competitive rate of pay and additional holiday pay. It will allow you to start work ASAP and offer a temporary contract of around 12 weeks. This role also has the opportunity to be extended depending on your performance and needs of the organisation.
What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Julie at Hays to apply.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.