Job Description

Temporary Letting Officer - TelfordBased in Telford, offering an immediate start, a strong customer service focus, and a competitive £14-£16 hourly rate.
Your new companyYou will be joining a dedicated and professional team within the public sector, supporting essential housing services for the local community. This temporary role is based in Telford and offers an immediate start for an experienced administrator or housing professional looking to make a meaningful impact.
Your new roleAs a Temporary Letting Officer, you will support the delivery of an efficient and customer-centric lettings service. You will manage tenancy enquiries, provide frontline communication support, and ensure all administrative processes are completed accurately.Key responsibilities include:

• Excellent customer service skills to manage a busy email inbox and phone line.
• Excellent record-keeping skills and strong attention to detail.
• Experience using SharePoint and Microsoft packages such as Outlook.
• Excellent organisational skills.

• Managing emails within the lettings inbox and covering incoming phone lines.
• Dealing with allocation and termination of tenancy queries.
• Saving documents to the appropriate folders and maintaining accurate records.
• Processing tenancy terminations in the housing system.
• Advertising available properties on the choice-based lettings system.
• Potential development to support property allocations as experience grows.

• Experience within housing, lettings, or a busy administrative environment.
• Strong communication skills with the ability to handle sensitive enquiries.
• Confidence using IT systems, including SharePoint.
• High levels of accuracy and strong organisational skills.
• A proactive approach and commitment to excellent customer service.

• Competitive hourly rate of £14.00 - £16.00 per hour, dependent on experience.
• Weekly pay through Hays.
• Ongoing support from a dedicated recruitment consultant.
• Opportunity to gain valuable experience within the housing sector.
• Potential for extension based on service needs.