Job Description

Network Management Centre Engineer
Location: Warwick
Employment Type: Full-time
PCD290118

Role Overview
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At the organisation, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.
We deliver full network cycle services for fixed, private and mobile operators.
Private networks- We find the best technology, manage assets and systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.
Want to come and be a part of it?
What will you be doing?
As part of a 24/7 shift rota, you'll play a vital role in overseeing our strategic network and facilitating smooth service transitions. Your responsibilities will involve troubleshooting, issue resolution, and fostering effective communication with customers and various stakeholders. You'll be working to meet 99.99% network availability and management of customer incidents and faults within agreed SLA’s. You'll support rapid restoration of network fault resolution prior to critical service failure where possible, ensuring that 3rd Party team remain within agreed fault management guidelines.
You'll take an overall pro-active responsibility for the technical support / issues arising within the environment at Data Centres, working with associated Service Desks to ensure the correct action for an incident is taken and posted to the correct resolving agency. You'll include all necessary diagnostics / impact assessments and investigate network problems identified using pro-active management tools.
What You’ll Bring
• Understanding of network management and use of Network Management Platform tools.
• Proven track record of successfully prioritising simultaneous activities within SLA.
• Proven track record in complex delivery of multiple teams and interfaces.
• Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment.
• Must be PC literate and competent with Word/spreadsheet software/diagramming software/project management software.
• Recognised technical courses on related technical products and services.
• CCNA minimum.
• Approved best practise qualifications such as ITIL, ISO.
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include.
• Matched or contributory pension scheme.
• Online GP service, 24 hours a day, 365 days a year.
• Employee assistance programme.
• My Rewards portal, access to 1000’s of retail discounts.
• Life assurance.
• Cycle to work, salary finance and give as you earn schemes.
• Enhanced maternity, paternity leave and adoption leave.
• Reward and recognition scheme.
In addition, this role offers;
• Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
• Private health care and health care cash plan for you.
• Discretionary bonus scheme.
• 25 days annual leave plus bank holidays.
• Recommend a friend - get rewarded for introducing people to us!