Job Description

About the Role

This is a key leadership position responsible for managing the NNDR team, overseeing service performance and acting as the Council's specialist lead on complex business rates matters. You will play a crucial role in ensuring compliance with legislation, maximising collection rates and providing expert advice to senior stakeholders on business rates policy and retention.

Key Responsibilities

* Lead, manage and develop the NNDR team, ensuring the efficient delivery of billing, collection and recovery processes.

* Monitor service performance and drive continuous improvement across all aspects of the Business Rates function.

* Act as the Council's lead specialist on complex NNDR matters, including:

* Small Business Rate Relief

* Business Improvement Districts (BIDs)

* Transitional Relief

* Charitable Relief

* Revaluations

* Property Splits and Mergers

* Part Occupation Relief

* Valuation List Reconciliations

* Provide expert advice and guidance to senior managers, elected members and key stakeholders.

* Assess and model the impact of legislative changes, government grants and policy updates.

* Prepare reports, briefings and recommendations for senior leadership and members.

* Review processes and implement service improvements to ensure compliance and efficiency.

* Deliver training and guidance to staff on legislative changes, relief schemes and grant initiatives.

* Manage escalated and contentious cases, ensuring appropriate resolutions are achieved.

* Prepare responses to complaints and service challenges at Stage 1 level.

About You

We're looking for someone who can demonstrate:

* Extensive experience within Business Rates (NNDR) administration and management.

* Strong knowledge of business rates legislation, relief schemes and valuation processes.

* Experience leading and developing teams within a local authority revenues environment.

* Excellent analytical skills with the ability to model financial impacts and interpret legislation.

* Experience advising senior managers, elected members and stakeholders.

* Strong customer service, communication and complaint-handling skills.

* The ability to manage competing priorities and deliver results in a fast-paced environment.

Interested?

If you would like to be considered, please send:

* Your up-to-date CV

* Availability / notice period