Job Description

Private Rented Sector Officer Housing

Esher

Contract

£21.52 per hour PAYE or £28.06 per hour limited paid via umbrella company inside IR35

Our client is looking for an experienced Private Rented Sector Officer - Housing

The council s Rental Support Scheme helps households who are homeless or at risk of homelessness into safe and suitable private-rented sector tenancies. It is a key part of the council s efforts to prevent homelessness and minimise the need to place households into temporary accommodation and gives eligible households choice.

Your role is focussed on running the Rental Support Scheme, using your experience and knowledge of the private-rented sector and your negotiation and communication skills to persuade landlords and agents to sign up to the scheme and supporting tenants and would-be tenants to maintain and access tenancies.

The role leads on the day-to-day delivery and operation of the council s Rental Support Scheme, securing and sustaining a supply of good quality private rented homes for households who are homeless or at risk of homelessness, while expanding landlord engagement and improving access to suitable accommodation.

It involves working to increase access to a supply of suitable private-rented properties, through building and maintaining relationships with private landlords, lettings and managing agents, delivering incentive offers and promotional activity, and negotiating effective tenancy arrangements that promote affordability and long-term stability.

Strong operational delivery is essential, including managing onboarding, inspections, tenancy documentation, deposits, arrears, case records and performance reporting, as well as matching households efficiently to reduce temporary accommodation use and prevent homelessness.

The role also provides focused support to Afghan and Ukrainian households, resolving tenancy issues, preventing arrears, maintaining rent guarantees and helping families secure long-term homes through practical advice, move-on planning, property searches and partnership working.

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Office based for the first few weeks for training

Specific duties and responsibilities

1. Build and maintain a high quality and diverse portfolio of private landlords and letting agents, proactively sourcing new property supply both within and outside the borough to expand housing options for eligible households.

1. Co-design, refine and promote landlord incentive offers including deposit alternatives and enhanced support packages to strengthen the Council s offer and increase landlord participation.
2. Plan and deliver targeted outreach and promotional activities, such as digital campaigns, inperson events and direct landlord engagement, to raise scheme visibility and convert enquiries into successful lets.
3. Act as an expert broker between landlords, agents and prospective tenants, negotiating rental terms that ensure affordability, suitability and longterm sustainability for all parties involved.
4. Lead the complete delivery of the Rental Support Scheme, including property onboarding, viewings, inventories, tenancy agreement preparation with esignature tools and accurate deposit protection processes.
5. Maintain accurate and timely case records across all housing systems, producing monthly and quarterly performance and lettings reports to support senior management decision-making and continuous service improvement.
6. Work closely with Temporary Accommodation colleagues to match households to suitable PRS properties efficiently, optimising property use and reducing time spent in temporary accommodation.
7. Carry out tenancy check-ins, check-outs and renewals, verifying all tenancy information, negotiating rent where needed and updating documentation to minimise tenancy failure.
8. Conduct detailed property inspections to assess safety, suitability and regulatory compliance, advising landlords on standards and any required remedial works.
9. Ensure consistent adherence to landlord and tenant legislation, PRS standards, safety certification requirements and council policies across all operational processes.
10. Prepare and review schedules of works and inventories, managing deposit returns and resolving disputes in accordance with statutory requirements and best practice.
11. Support tenants to secure and sustain income needed for rent payments by assisting with Housing Benefit, Universal Credit, Discretionary Housing Payments and safeguardingrelated arrangements.

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The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer