Job Description

ServiceNow Specialist (ITSM)

📍 London or Manchester (Hybrid)

📅 12-Month Contract

💼 Inside IR35

🔒 Active SC Clearance Required

My client, a global technology organisation delivering a large-scale digital transformation programme. They are looking for a hands on ServiceNow Specialist with strong ITSM experience to design, configure, and implement enterprise-level solutions.

Key Responsibilities

Design and deliver ServiceNow ITSM solutions

Configure platform components (Business Rules, Client Scripts, Flow Designer)

Gather and translate business requirements into technical solutions

Manage core ITSM modules (Incident, Problem, Change, Request)

Work with CMDB and CSDM frameworks

Build and support integrations (REST/SOAP APIs, IntegrationHub)

Lead stakeholder workshops and solution design sessions

Essential Skills

Active SC Clearance (must already hold)

Proven experience with ServiceNow ITSM implementations

Strong configuration and development experience within ServiceNow

Knowledge of CMDB and ServiceNow data model

Experience with integrations (APIs, data mapping)

Ability to translate business requirements into technical solutions

Desirable

ServiceNow certifications (CSA, CIS, CAD)

Exposure to ITOM, CSM or AI modules

Experience with eBonding / Service Exchange

If the role aligns with your experience please apply with your updated CV