Job Description

Customer Service Advisor & Administrator

Based in Cumbernauld fully office-based role

Full-Time role 8:30am to 5:00pm Monday to Friday

Temp contract for a minimum of 8 weeks potential for extension

Pay rate of 14.00 per hour + holiday pay

Search Consultancy are delighted to be working with a leading business based in Cumbernauld to recruit a Customer Service Advisor on a Temp Contract for at least 8 weeks to support on a project.

The successful candidates will be working in a supportive and lively team taking full responsibility for emailed enquiries, customer returns/repairs co-ordination and associated administration.

Duties involved in this role will include:

• Taking ownership & management of the enquiries & returns inbox - dealing with a high volume of enquiries in a courteous & professional manner
• Processing return & repair requests, ensuring that return labels are correctly issued to customers in good time
• Providing customers with tracking information
• Escalating more in-depth or complex return & repair requests to the relevant team member to pick up
• Ensuring that all return & repair requests are correctly logged on the internal system and updated on Excel sheets
• Various other ad hoc customer service & administrative tasks as required/directed

In order to be considered for this role your skills and experience should include:

• Previous experience within Customer Service - preferably multi-channel office-based
• First class written communication skills - as the vast majority of this role will be dealing with emailed correspondence
• Solid IT skills (particularly MS Excel) with the ability to pick up new systems quickly
  

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age