Job Description

Debt Recovery Agent/Customer Support Salary: £28,500 P/ALocation: Portsmouth, HampshireHours: Monday to Friday, full-time hours.Contract: please note this is a temporary position for a minimum of 3 months, with potential to be extended for the right personDynamite Recruitment are looking for an experienced Debt Recovery Agent to join a growing, successful business based in Cosham.As a Debt Recovery Agent, Customer Support you will be:

• Monitoring customer to ensure payments are up to date.
• Chasing outstanding debt on accounts.
• Setting up various payment plans/options where customers look t be struggling to pay their finances.
• Communicating with customers regarding billing queries and overdue payments.
• Providing generlist customer services via email and on the telephone.
• Working closely with the Finance department.
• Maintaining records and ensuring the database is kept up-to-date.
• Resolving disputes/discrepancies.
• Assisting vulnerable customers.
• Following FCA regulations.
• Assisting with the preparation of litigation cases.

• Brilliant communication skills.
• Good customer Service experience is required
• Precious collections / Debt recovery experience is beneficial although not essential
• Work well both in a team and independently.
• Successful experience in a similar role.
• Confident in IT/using various databases.