Job Description

Customer Service & Order Processing Administrator

• Location: Alton
• Job Type: Full-time, Office-based
• Salary: £13.00 per hour, rising to £13.50 per hour after probation
• Temporary to Permanent

We are seeking a proactive and organised Customer Service & Order Processing Administrator to join our busy team in Alton. This role is perfect for someone who enjoys delivering excellent customer service and supporting day-to-day administrative operations in a fast-paced environment.

Day-to-day of the role:

• Act as the first point of contact for customer enquiries via phone, email, and online channels.
• Provide accurate information on products, pricing, and delivery times.
• Resolve queries and complaints in a professional and timely manner.
• Process customer orders accurately and efficiently within internal systems.
• Check order details, pricing, and delivery requirements.
• Liaise with internal teams to ensure smooth order fulfilment.
• Track order progress and update customers on any changes or delays.
• Maintain accurate customer records and documentation.
• Support with general administrative duties including data entry, reporting, and document management.

Required Skills & Qualifications:

• Previous experience in customer service, administration, or order processing.
• Strong attention to detail and high level of accuracy.
• Excellent communication skills, both written and verbal.
• Highly organised with the ability to manage multiple tasks.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Experience with CRM or ERP systems is advantageous.

Benefits:

• Competitive hourly rate with clear pay progression after probation.
• Opportunity to join a supportive and collaborative team.
• Varied role with a mix of customer-facing and administrative duties.
• Stable, office-based position.

To apply for the Customer Service & Order Processing Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.