Job Description

Your new company
Hays are recruiting for a Tourism Advisor with Admin & Box Office Duties based in Ballymena. The council is committed to delivering a first-class visitor experience, promoting the region's rich tourism offering, and supporting economic growth across the area. This is a fantastic opportunity to join a public sector organisation focused on excellence, community engagement and high-quality customer service.
Your new role
You will play a key role in delivering an outstanding, customer-focused service to visitors. You will be the first point of contact, providing a warm welcome while offering expert advice on local attractions, accommodation, transport and events.
Your responsibilities will include handling enquiries in person, by phone, email and social media, operating booking systems for accommodation and events, and supporting the retail and ticketing functions within the centre. You will also carry out a range of administrative duties, including maintaining databases, processing bookings, managing stock control and reconciling daily income.
In addition, you will assist with the planning and delivery of tourism events and contribute to marketing initiatives and publications that promote the local area. You will act as a key holder, support opening and closing procedures, and liaise with internal departments and external tourism bodies to ensure high service standards are maintained.This is a varied role working on a rota basis (30 hours per week), and flexibility is essential as evening, weekend and public holiday work will be required.
What you'll need to succeed
To be successful in this role, you will have strong customer service skills and a passion for tourism and promoting the local area. You will meet one of the following criteria: