Job Description

IT Operative- Midlands based

The IT Operations Professional is responsible for ensuring business continuity by providing high-quality support to end users across multiple UK locations, including the main office site and regional remote locations.

This is a customer-facing role, requiring strong organisational, technical, and interpersonal skills to deliver an excellent IT service experience.

You will be working in a challenging and diverse customer facing role representing IT by delivering a first-class service and experience.

Very strong interpersonal and relationship skills are required to work closely with both managers and employees within the business and colleagues in both IT Site Management and User Engagement teams across the UK.

Time & Task Management are key skills which are required to deliver to strict SLA deadlines to ensure staff have appropriate equipment to carry out their roles efficiently.

Key Responsibilities

• Manage and fulfil laptop demand across multiple sites in the Midlands, with occasional travel to Manchester
  (Full clean UK driving licence required)
• Organise and manage workload through the IT Asset Management portal, ensuring timely completion of requests
• Configure, build, and deploy end-user devices in line with company standards
• Perform device handovers to users (face-to-face and remotely), ensuring a high-quality user experience
• Maintain accurate stock control to meet business demand efficiently
• Incident Management Resolving all IT Incidents / Service Requests which are under your remit.
• Have a good understanding of Network Connectivity - Basic Network Incident Management Troubleshooting
• Supervise 3rd Party Engineers undertaking installation, configuration and repair activities
• Assist with New Site Setups & Decommissions - Network Connectivity LAN & WAN
• Have knowledge of standard AI tools (Microsoft CoPilot)
• Provide end-user guidance and support on IT services and tools
• Provide Support & Assistance to IT Senior Site Manager as and when required.

Knowledge & Experience

• Ability to troubleshoot basic IT laptop hardware, software, and network faults.
• Minimum of 12 months experience in an IT support environment
• Experience working with structured processes and procedures
• Ability to work independently while contributing effectively as part of a team

Personal Attributes

• Strong interpersonal and relationship-building skills
• Excellent written and verbal communication skills and the ability to interact effectively with people at all levels throughout the organisation.
• Proactive, self-driven, and dependable with good attention to detail
• Experience working in a team-oriented, collaborative environment.
• Flexibility to travel to UK sites within Midlands and North West region of UK.
• Full clean UK Driving License required.

Formal Education & Certification

• Degree in Computer Science or related field (desirable, not essential)
• Equivalent practical experience will be considered