Job Description

Property Helpdesk Supervisor

Location: Bracknell (Hybrid)

Salary: Up to £35,000 + Benefits

Hours: 9am - 5pm (Mon - Fri) 37.5 hours per week

Contract: 9-Month FTC (Temp to Perm Opportunity)

Catch 22 are working with a Specialist UK care provider to recruit a Property Helpdesk Supervisor to oversee the day-to-day operation of a busy facilities helpdesk supporting a national portfolio.

This is a hands-on supervisory role, responsible for leading a small team, managing workloads, and ensuring a responsive, high-quality service across property and facilities queries. You will also act as the first point of escalation and support continuous improvement across processes and service delivery.

Key Responsibilities:

Supervise and support a team of Helpdesk Administrators

Allocate and monitor workload via CAFM systems (QFM)

Act as first escalation point for complex issues

Monitor service levels, reporting and performance

Drive service improvements and helpdesk efficiency

About You:

Experience within helpdesk, facilities or property support

Previous team leadership or supervisory experience

Strong organisational and customer service skills

Confident managing multiple priorities and stakeholders

What's on Offer:

Competitive salary + benefits package

Hybrid working

Strong team culture within a growing organisation

Opportunity to secure a permanent role