Job Description

4Recruitment Services  are looking for an experienced and motivated Area Tenancy Manager (ATM) to join our clients Housing team. You will be at the heart of managing our clients  housing estates, ensuring communities are safe, tenancies are well-managed, and services are delivered effectively.

This role offers a hybrid working ly office-based to complete training, then working three days per week in the office and the rest remotely.

MAIN PRIORITIES:

Income Management: Maximise rental income, manage arrears, and support tenants to sustain their tenancies.

Lettings & Sign-ups: Manage new tenancies, sign-ups, and void turnaround to ensure homes are re-let quickly and efficiently.

Everyday Tenancy Management: Support tenants with everyday issues, enforce tenancy agreements when necessary, and provide a responsive, accessible service.

Low-Level Anti-Social Behaviour (ASB): Investigate minor ASB and nuisance complaints, taking proportionate action to resolve issues.

DUTIES AND RESPONSIBILITIES INCLUDE:

Manage the full tenancy lifecycle, including changes in circumstances, succession, and tenancy closures.

Engage with residents and community groups to maintain safe and well-managed estates.

Work collaboratively with partners such as the Police, Community Safety teams, and support agencies to address issues affecting tenants.

Identify vulnerable residents and make appropriate referrals to safeguarding and support services.

Ensure all actions comply with housing legislation, council policy, and regulatory requirements.

ESSENTIAL REQUIREMENTS INCLUDE:

Experience in local authority housing is ideal, but experience in housing associations or other housing management roles will also be considered.

Strong understanding of tenancy management, income collection, and housing legislation.

Excellent communication, problem-solving, and relationship-building skills.

Ability to balance enforcement with support to sustain tenancies and improve communities

Must be able to drive & have car business insurance

Basic DBS check

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email