Job Description

Migrant Help have an exciting opportunity to recruit a Training & Development Administrator to join our team!

Location: Homebased

Contract:  12 month fixed term(with potential to be extended or made permanent)

Salary: £26,739 - Increasing to £29,602 following successful completion of a 6 months probation period

About us: 

Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential.

We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.

The Training & Development Administrator role:

Part of the Quality team, the Training and Development Administrator is a new and exciting role at Clear Voice. You will ensure all new linguists complete mandatory training courses within the required timeframe after they join Clear Voice and ensuring that refresher e-learning is completed on an annual basis. You will keep detailed records of all training completed and ensure any training gaps are reported.

If you have demonstrable experience of driving engagement with excellent attention to detail, and are looking for an exciting role that makes a difference, we’d love to hear from you!

Key responsibilities of our Training & Development Administrator:

Following Clear Voice’s training and development processes to ensure all linguists have completed mandatory training within the required time frame.

Assigning learning pathways and tracking progress within the LMS.

Providing regular MI to the Senior Quality Manager, specifically highlighting completion rates and overdue training.

Maintaining?a?robust?CRM?system,?ensuring records are up to date.

Proactively monitor training completion and follow up with linguists to ensure mandatory courses are completed within required timeframes.

Facilitating access to?the?LMS and?portfolio?of?courses;?including registering new linguists, removing dormant users and?providing general support and guidance.

The experience and skills you need

Experience of training and development processes, including managing mandatory training and compliance requirements.

Knowledge of administrative principles and best practices, including record-keeping and data accuracy.

Familiarity with handling high-volume inboxes and prioritising stakeholder queries.

Strong organisational and time management skills, with the ability to manage multiple priorities and deadlines.

Strong problem-solving skills, identifying barriers to completion and supporting users to resolve them.

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:  

This post is subject to a Disclosure and Barring Service (DBS) check therefore applicants must:

Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.)

Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

These are some of the benefits we offer

Our working week is 35 hours per week offering flexibility and work life balance

Enhanced family friendly provisions

Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).

Option to buy or sell up to 5 days of annual leave

Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.

Wellbeing support.

Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.

Closing Date: 7th July 2026

If you are interested in becoming our new Training & Development Administrator, please click 'APPLY' today. We look forward to hearing from you!

Artificial Intelligence (AI) can be a valuable tool during the application process, for example to help structure your sentences and identify your transferable skills. However, please ensure you don’t rely on it entirely. As your application will be reviewed by people, not systems, it is often easy to recognise when AI has been heavily used. We want to hear your unique voice and understand your experience.

??Selection Criteria

Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply.

We encourage applications from disabled people and aim to progress candidates who meet the minimum criteria to the next stage of the recruitment process, For more information on how we apply the disability confident scheme.

Please note this vacancy may close early depending on applications received

As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence.

Migrant Help is proud to be an equal opportunities employer