Job Description

Admin/Reception Optical Assistant Apprentice

MOBILE HEALTHCARE LTD

WOODFORD GREEN (IG8 0XE)

Summary

We seek a friendly, organized Optical Assistant/Receptionist to greet patients, schedule appointments, handle calls, and assist with frame selection. Ensure smooth operations by managing records, processing payments, and coordinating with staff. Strong communication and customer service skills required.

Annual wage

£14,560 first year only, then National Minimum Wage for your Age or above will be paid.

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course

Business administrator

Hours

Monday- Friday, 9.00am- 5.00pm.

35 hours a week

Duration

21 Months

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

* Customer Care: Greet patients warmly, assist with their enquiries, and guide them through their appointments

* Appointment Management: Schedule appointments, update diaries, and send reminders to ensure efficiency

* Frame and Lens Assistance: Help patients choose frames and lenses suited to their needs, providing helpful advice and recommendations

* Administration: Maintain accurate patient records, handle incoming calls, process payments, and verify insurance details

* Reception Area: Keep the reception tidy and well-presented, ensuring a professional and welcoming environment

* Team Support: Liaise with optometrists and colleagues to ensure seamless patient care and workflow

* Problem Solving: Address patient concerns or queries promptly and professionally

Where you’ll work

449 HIGH ROAD, WOODFORD GREEN, IG8 0XE

Check your travel to work

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Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

INTEC BUSINESS COLLEGES LIMITED

Your training course

Business administrator

Equal to Level 3 (A level)

Your training plan

* Business Administrator Level 3

* End Point Assessment

* Work Based Training

* Functional Skills (if necessary)

Requirements

Essential qualifications

GCSE English (Grade 9-3 A*-D) essential

GCSE Mathematics (Grade 9-3 A*-D) essential

Other (Knowledge of) MicroSoft Office Applications (Grade Experience) essential

Desired qualifications

(Customer Service) Experience desirable

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills

IT skills MicroSoft Office Applications

Organisation skills

Customer care skills

Problem solving skills

Team working

Confidence with customers

Professionalism

Flexibility & Adaptability

Other requirements

Why Join Us? We offer a supportive working environment with opportunities for development. If you’re passionate about delivering outstanding customer care and want to grow in a dynamic team.

Personal Qualities Required:

Well spoken

Excellent telephone manner

Knowledge of MicroSoft Office is essential

Personal presentation is of most importance

About this company

The Eye Clinic has a reputation for exceptional eye care. With state-of-the-art technology and a dedicated, experienced staff. We ensure that each client is provided with unparalleled service.​Our patients are always treated with care, understanding and attention to detail. No concern is too small for us. Whether you are interested in a comprehensive eye exam or are in the mood for a new pair of frames, our goal is that you leave us with bright, happy and healthy eyes.

After this apprenticeship

Upon completion of this apprenticeship there is the possibility of a permanent position being offered to the right candidate with further training to progress professionally within our organisation

Ask a question

The contact for this apprenticeship is:

MOBILE HEALTHCARE LTD

Linsay Marie Narborough

The reference code for this apprenticeship is VAC(phone number removed)