Job Description

We are currently seeking an Administrator Receptionist for a Substance Misuse Service located in Accrington.

This will be a 5 month contract for an immediate start. The position will be 4 Days a Week from 09:00-17:00 on the selected days.

Duties:

As first point of contact, greet and welcome clients and visitors in a professional and courteous manner.

Register clients and schedule appointments using the designated system.

Ensure administration, record-keeping, and communication within the project are maintained.

Manage incoming calls and direct them to the appropriate staff or department promptly.

Maintain and update client records and databases accurately and confidentially.

Participate actively in staff meetings, training sessions, and other team activities as required.

Assist clients with inquiries, appointment bookings, and any immediate needs they may have.

Ensure the reception area is tidy, organised, and presents a welcoming atmosphere.

Contribute to the improvement and upkeep of client areas, maintaining the client information displayed in the reception / waiting area is tidy, current and relevant.

Adhere strictly to organisational policies, procedures, and confidentiality agreements.

Take accurate meeting minutes during staff meetings and other relevant sessions.

Encourage service user feedback.

Provide basic advice and information on what the service offers.

A Basic DBS will be required.