Job Description

Account Coordinator (Customer Service)

Peterborough PE1 (Onsite role)

6 month contract – may extend, in line with business need

37 hours a week: Typical hours: 8:30 AM – 4:30 PM (Flexibility: ±1 hour variation on start/finish times and option to work longer Mon–Thu and shorter Friday (e.g., early finish)

Up to £18.93 PAYE hourly rate plus holiday and pension contribution OR Umbrella hourly rates up to £25.69

*** Must be able to start immediately or only have 1 weeks’ notice in current role ***

Are you customer focussed and pride yourself on providing excellent customer service? Would you like to work for a world-renowned brand?

We are looking for an Account Coordinator to join our client’s Customer Service Team in Peterborough. This is an initial 6 month contract which may extend, in line with business need. You’ll be working in a new and evolving division focused on delivering innovative electrification products. This could be the opportunity you are looking for if you have some customer service experience, and are keen, enthusiastic and willing to learn – personality really will go a long way in this instance!

Daily tasks for the Account Coordinator will include:

* Respond to customer inquiries regarding products and services

* Perform general admin duties; maintain files, schedules & appointments for the sales teams

* Maintain the database and update records of contacts, accounts and orders as required

* Monitor, prioritise and track status of orders to provide updates to customers

* Support order to delivery process, ensuring compliance with customer/dealer requirements

What we’re looking for from you:

* Able to start immediately or only have 1 weeks’ notice in current role

* This is an entry level role requiring a minimum of 2 years’ work experience

* Strong communication skills and Customer-focused mindset, comfortable asking questions and engaging with stakeholders, with the ability to handle and diffuse situations effectively

* A problem solver with excellent attention to detail

* Microsoft 365 (Excel, Word, PowerPoint)

* Previous business to business customer service experience, within a sales department of a manufacturing or engineering company would be an advantage

* Salesforce experience would be an advantage

To apply, please submit a copy of your up to date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted.

The above represents a summary of the contract assignment. A full description of this contract assignment is available. A full explanation of this rate and all deductions will be explained in a key information document (KID) supplied to registered candidates