Job Description

Job Title: Customer Service & Sales Administrator Location: Nelson (Office-based)
Sector: Food Production / FMCG
Pay Rate: £16.09 per hour (premium rate)
Contract Type: emporary
Start Date: ASAP
Overview
An established and fast-paced organisation within the food production/FMCG sector is seeking an experienced Customer Service & Sales Advisor to join its busy office-based team in Nelson.
This role requires a confident communicator with a strong customer focus and a proactive approach to sales, capable of managing both inbound enquiries and outbound customer contact in a high-volume environment.
Key Responsibilities

• Handle a high volume of inbound and outbound customer calls professionally and efficiently
• Deliver a consistently high standard of customer service, resolving queries accurately and promptly
• Identify opportunities to upsell and cross-sell products where appropriate
• Process customer orders and maintain accurate records using internal systems
• Liaise with internal teams to ensure smooth order fulfilment and service delivery
• Build and maintain strong customer relationships
• Ensure all communications, both written and verbal, are professional and brand-aligned

• Proven experience within a customer service and/or sales environment (essential)
• Comfortable managing both inbound and outbound calls
• Strong communication skills with a professional and confident approach
• Ability to work in a fast-paced, target-driven environment
• Good working knowledge of Microsoft Office (particularly Outlook and Excel)
• Experience with Dynamics 365 or Sage 50 (desirable)
• Strong attention to detail and organisational ability
• A proactive, positive, and team-oriented attitude

• Full-time, office-based position
• 38.75 hours per week (42 hours including breaks)
• Shifts scheduled on a rota issued 1 month in advance
• Core hours between 08:00 - 18:00, Monday to Friday
• One reduced-hours Saturday shift is required biweekly (day in lieu is provided the following week)

• Competitive £16.09 per hour premium pay rate
• Structured rota providing forward notice of working hours
• Opportunity to gain experience within a well-established, high-demand sector
• Supportive and collaborative team environment