Job Description

Collections Advisor
Swindon – Hybrid
PCD300131

We’re the organisation – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

About the role
Day to day you will be focussing on our customers’ journey, managing customer queries, using skills and tools provided to help manage vulnerable customers through to successful outcomes.
You will be required to combine these skills to maintain our accounts receivable ledger and have sole responsibility for the timely payment of overdue invoices from our customers. Joining best practice procedures and your natural customer service skills, you will build and develop relationships with customers, internal stakeholders and suppliers whilst undertaking collections tasks. In addition, it’s important that you’re organised, empathetic and methodical to avoid risk of harm to the customer, and that invoices are paid on time to minimise the risk to the business. You’ll need to be able to listen to our customers to truly understand and help them, therefore our primary method of contact is by outbound and inbound calls.

Some of your key responsibilities will include:
• Maintaining your portfolio of stakeholders, ensuring their queries and requests are being handled
• Managing vulnerable customers and providing good customer outcomes
• Processing payments and direct debit instructions by email and over the phone
• Reviewing and updating customer account records

What we’re looking for
• Excellent communication skills – Verbal and written and able to build and manage relationships in/outside of the organisation
• Ability to make decisions and provide clear advice/instruction to customers, teams and peers
• Able to operate with autonomy, having a strong drive for continuous improvement – Always seeking to value add to the business and customers
• Ability to problem solve, especially when it comes providing good customer outcomes
• Being organised, especially performing tasks in a timely manner for your stakeholders
The package
We offer a salary of up to £34,000 plus a bonus of up to £1,000. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.

We also provide a comprehensive benefits package, including:
• Private medical cover, including a digital GP service
• Company pension with up to 10% employer contribution
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted on-site refreshments
• Plus, a range of flexible benefits to suit your lifestyle
Eligibility for some of our flexible benefits may depend on your role and salary level. Feel free to ask us if you’d like more information about any specific aspects of our benefits in relation to the role you’re applying for.
Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
• Telephone interview our Talent Acquisition team
• 1 hour meeting with the hiring panel, which will include a competency-based interview and presentation task
If you’re not shortlisted, we’ll still let you know the outcome of your application.
What are you waiting for? Apply today and we’ll be in touch.