Job Description

ITSM Readiness Project Manager - Contract

Up to £600 per day | Inside IR35 | Hybrid (2 days onsite, London)

We're seeking an experienced ITSM Readiness Project Manager to lead end‑to‑end service readiness and transition into live operation on a major programme.

This is a delivery‑critical role, ensuring all ITSM processes, support models, and operational controls are embedded, aligned, and ready for go‑live.

What you'll be doing:

Leading ITSM readiness and service transition into BAU

Embedding Incident, Change, and Problem Management in line with ITIL

Establishing service governance, operational controls, and support models

Driving readiness assurance, risk mitigation, and service stability

Coordinating across delivery, service, and support teams to ensure alignment

Tracking readiness progress and ensuring adherence to programme standards

Ensuring process adoption and operational handover, not just documentation

Key skills & experience

Proven experience delivering ITSM readiness / service transition programmes

Strong knowledge of ITIL disciplines (Incident, Change, Problem Management)

Experience embedding operational processes and governance in live environments

Background in complex, multi‑team delivery programmes

Strong stakeholder engagement with the ability to challenge and drive accountability

A hands‑on, delivery mindset focused on outcomes and adoption

This is a high‑impact 12-month contract, playing a key role in ensuring services are fully operational, governed, and ready for live delivery.

if you're interested and feel you have the relevant experience, please click on the link for immediate consideration