Job Description

Product Manager

Location: Remote (occasional ad hoc travel to Telford - very rare)
Contract Length: Initial 4-month discovery phase (with strong likelihood of extension)
Security Clearance: BPSS required

Rate: 530 per day inside IR35

Role Overview

We are seeking an experienced Product Manager to support the HMRC One Login programme. This role involves managing one or more digital products or services, operating with a high degree of autonomy to shape product direction, prioritise delivery, and ensure alignment with user needs, policy, and business outcomes.

Key Responsibilities

Product Ownership & Delivery

• Own and manage the product backlog, defining and prioritising user stories aligned to programme outcomes
• Ensure delivery meets agreed acceptance criteria and user/business needs
• Collaborate closely with Delivery Managers to ensure plans, milestones, and outputs are achieved

Stakeholder Engagement

• Engage with HMRC, Capgemini, and wider stakeholders to capture requirements and manage expectations
• Build strong relationships and influence decision-making through clear communication

User & Business Focus

• Translate business requirements into well-defined product deliverables
• Use data, research, and user feedback to shape product direction and optimise outcomes
• Ensure alignment with GDS standards and HMRC user-centred design principles

Agile Product Management

• Operate effectively within Agile environments (Scrum/Kanban), applying lean practices
• Work closely with cross-functional teams to remove blockers and maintain delivery momentum

Governance & Assurance

• Track and report on deliverables to ensure they meet acceptance criteria
• Contribute to governance activities, reporting, and programme-level decision-making

Required Experience

• Proven experience as a Product Manager within the UK Public Sector (ideally HMRC, DWP, or GDS-aligned)
• Strong background in Agile delivery environments (Scrum/Kanban)
• Experience working within large System Integrators (e.g., Capgemini)
• Ability to translate user needs into clear, deliverable outcomes
• Experience working within SOW-driven, outcome-based engagements

Tools & Environment

• Jira / Confluence for backlog management and delivery tracking
• Agile, multi-disciplinary teams (engineering, design, QA, BA)
• Governance aligned to HMRC and Capgemini programme structures