Job Description

Job Title: End User Device (EUD) Engineer

Location: Kidlington
Contract Type: Temporary
Contract Length: 6 months
Daily Rate: 250.00 (Umbrella)
Working Pattern: Full Time
Driving Required: Yes

Please do note this role is subject to Police Vetting Checks and will need to have been within the UK Continually for a minimum of 5 years

Are you an enthusiastic EUD Engineer ready to make a difference in public services? Our client Thames Valley Police are on the lookout for a dedicated individual to join their team and deliver exceptional support for end-user devices. If you have a knack for troubleshooting, a passion for customer service, and the ability to work collaboratively across teams, we want to hear from you!

About the Role:
As an EUD Engineer, your primary mission will be to provide top-notch support to our forces user base. Your contribution will ensure a seamless experience, helping to minimize disruptions and maintain high service standards. Here's what you'll be doing:

• Deliver Excellent Customer Experience: Provide timely and effective support to users, minimizing service disruptions.
• Troubleshoot and Resolve Issues: Address EUD incidents, requests, and problems within agreed Service Level Agreements. You'll identify trends and proactively raise issues.
• Documentation Management: Keep the EUD Senior Engineer informed about necessary changes to documentation and knowledge articles.
• Proactive Service Support: Help manage schedules for moves, projects, and tech provisions.
• Performance Monitoring: Ensure services meet Key Performance Indicators, User Experience Agreements, and Service Level Agreements.
• Governance Focus: Adhere to processes and procedures with a strong emphasis on asset management.
• Continuous Improvement: Identify service enhancements and report them to the EUD Senior Engineers.

What We're Looking For:
To thrive in this role, you'll need:

• Experience in ICT Operational Delivery: Previous experience in a similar environment is essential.
• Technical Proficiency: Proven ability to support Windows 10, smartphones, laptops, and desktops.
• Problem-Solving Skills: Experience in resolving incidents, requests, and problems effectively.
• Customer-Centric Approach: A strong ethos for delivering excellent customer experiences.
• Documentation Skills: Proven experience in creating procedure and knowledge base documentation.
• Strong Troubleshooting Skills: The ability to diagnose and resolve issues efficiently.
• Flexibility to Travel: A full UK driving licence is essential, as you may be required to work across multiple locations.

Note: Candidates will be required to undertake a Basic Driving Assessment as part of the application process.

We can't wait to see what you bring to the team!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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