Customer Co-ordinator
Stoke
Health and Safety background
Your new company
You will be working for a well-established organisation based in Stoke-on-Trent, supporting a busy and fast-paced operational team. This organisation delivers essential services to a wide customer base and prides itself on providing a responsive, high-quality customer experience. You will join a collaborative and supportive environment where teamwork and customer focus are key.
Your new role
As a Temporary Customer Services Co-ordinator, you will play a critical role in delivering a professional and efficient customer service function, with a particular focus on property-related enquiries and coordination.Key responsibilities will include:
- Acting as the first point of contact for customer enquiries, managing both inbound and outbound communications
- Coordinating repairs and maintenance requests, ensuring jobs are logged, prioritised and completed within agreed timescales
- Scheduling operatives and contractors, ensuring efficient allocation of work and clear communication with customers
- Managing void property processes, ensuring properties are safe, compliant and ready for re-let, including oversight of statutory checks
- Ensuring all health and safety requirements are followed when coordinating repairs, maintenance and property access
- Maintaining accurate records, documentation and system updates to support service delivery and KPI reporting
- Liaising with internal teams and external partners to ensure a seamless customer journey
- Supporting wider administrative tasks including inbox management and general coordination duties
What you'll need to succeedTo be successful in this role, you will have:
- Proven experience in a customer service, scheduling or coordination role, ideally within property, housing or repair environments
- A strong understanding of health and safety principles within a property or facilities setting, including:
- Awareness of statutory compliance requirements such as gas safety, electrical testing, fire safety and water hygiene checks
- The ability to identify and escalate potential risks to customers, contractors or colleagues
- Experience ensuring work is carried out in line with safety procedures and organisational policies
- Knowledge of safe working practices when coordinating contractors and property access
- An understanding of the importance of accurate record keeping for compliance and audit purposes
- Excellent communication skills, with the confidence to liaise with customers, contractors and internal stakeholders
- Strong organisational and prioritisation skills, with the ability to manage a high volume of tasks
- A proactive and customer-focused approach, ensuring a high standard of service delivery
- Good IT skills across Microsoft Office and internal systems
What you'll get in return
- Competitive hourly rate of 15- 16 per hour (dependent on experience)
- Weekly pay through Hays
- Holiday pay accrual
- Flexible temporary assignment with potential for extension
- Opportunity to gain valuable experience within a reputable organisation
- Ongoing support from a dedicated Hays consultant
If you are an experienced Customer Services professional with strong coordination skills and a solid understanding of health and safety within a property setting, please apply now.
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