Job Description

Customer Service Administrator

Upton, Poole Up to £15 per hour Temporary - 3 months

The Opportunity

We are currently recruiting on behalf of our client, a well-established organisation within the property and facilities sector, for a Customer Service Administrator to join their busy team in Upton.

This is a fantastic opportunity for someone with strong customer service and administrative experience who enjoys working in a fast-paced environment and delivering a high standard of service to clients within high-end residential properties.

The Role

Reporting to the Customer Service Manager, you will be responsible for managing incoming customer queries, coordinating maintenance works, and ensuring all issues are handled efficiently and professionally.

You'll act as a key point of contact between customers and contractors, helping to ensure a smooth and positive customer experience from start to finish.

Key Responsibilities

• Handling incoming calls and responding to customer queries
• Logging and tracking issues using internal systems
• Coordinating with trades and contractors to arrange works
• Liaising between customers and service providers to ensure clear communication
• Monitoring job progress and updating systems accordingly
• Maintaining accurate records of all interactions and actions
• Managing queries with empathy, professionalism, and efficiency

What We're Looking For

Essential:

• Strong customer service experience
• Excellent communication and interpersonal skills
• Ability to remain professional when handling demanding customers
• High level of empathy and problem-solving ability
• Strong organisational and multitasking skills
• Comfortable working in a fast-paced, sometimes pressurised environment

Desirable:

• Experience within property, maintenance, or facilities environments
• Familiarity with CRM or job management/logging systems
• Experience supporting high-end or premium customer bases

Benefits of becoming an Office Angels Temp:

• Weekly Pay
• Up to 28 days annual leave
• Dedicated consultant to support your job search
• First opportunity to see permanent positions
• Access to free eyecare vouchers
• Temp of the Month awards
• Access to Boost, for online discounts
• Timesheets can be completed on mobile devices
• Discount schemes
• Access to Well-being platforms
• FREE access to online LinkedIn Learning courses.

Next steps Contact Kat Bennett at Office Angels South Coast at to hear about this or other opportunities. Alternatively, upload your CV to the Office Angels Website homepage.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.