Job Description

Restaurant Front of House Manager

Location: Cheltenham
Salary: Competitive, dependent on experience
Immediate Start!

Lead the Front of House in a Unique, Family-Owned Restaurant

We're looking for an experienced Front of House Manager to lead the daily operations of a busy and well-established restaurant. This is an exciting opportunity to join a family-run business with a rich heritage, where quality, customer service and teamwork are at the heart of everything they do.

If you're passionate about hospitality, thrive in a fast-paced environment and enjoy leading teams to deliver exceptional customer experiences, we'd love to hear from you.

The Role
As Front of House Manager, you'll take responsibility for the smooth day-to-day running of the restaurant, ensuring customers receive outstanding service while leading, motivating and developing the front of house team.

Key Responsibilities

Cash Management
Oversee daily cashing-up procedures.
Ensure tills and floats balance accurately each day.
Manage cash floats and change requirements.
Stock Management
Monitor stock movement and storage, ensuring all areas remain organised.
Check deliveries against orders and resolve supplier discrepancies.
Manage stock ordering and maintain appropriate PAR levels.
Monitor budgets and investigate any stock variances or wastage.
Restaurant Standards
Maintain exceptional cleanliness throughout all restaurant and bar areas.
Ensure cleaning schedules are completed consistently.
Maintain high standards of presentation, including polished glassware and cutlery.
Team Leadership
Produce efficient staff rotas to maximise productivity.
Support recruitment and onboarding of new Front of House team members.
Coach, mentor and develop staff to deliver outstanding service.
Ensure all team members are fully trained and consistently meet company standards.
Customer Experience
Lead by example, providing a warm and welcoming experience for every guest.
Resolve customer queries and complaints professionally.
Ensure consistently high standards of food and beverage service.
Take a proactive approach to problem-solving during busy service periods.
About You
We're looking for someone who has:
Previous experience in a Front of House Management role.
Strong leadership and people management skills.
Experience managing rotas, stock and cash handling.
Excellent customer service and communication skills.
A hands-on approach with the ability to motivate a team.
Strong organisational skills and attention to detail.
The ability to remain calm and make decisions in a busy environment.
What's on Offer
Competitive salary (dependent on experience).
Opportunity to join a successful family-owned business with a fantastic reputation.
A supportive team environment.
Career development opportunities.
The chance to play a key role in delivering an exceptional dining experience.
If you're ready to take the next step in your hospitality management career, we'd love to hear from you. Apply today with your CV to (url removed)