Job Description

Client Onboarding Transformation Consultant

KYC / Digital Banking / Process Optimisation

Contract - Open Day Rates

Location - London (Hybrid)

START ASAP

We are seeking an experienced Client Onboarding Transformation Consultant to support a financial services client undertaking a strategic review of its customer onboarding operations. This is an opportunity for an experienced independent consultant to assess current onboarding processes, identify operational inefficiencies and recommend opportunities for process re-engineering, automation and improved customer journeys.

The engagement will focus on reviewing the current client onboarding operating model, understanding existing processes and identifying opportunities to improve efficiency, reduce manual intervention and enable greater levels of automation.

Key Responsibilities:

* Conduct current-state reviews of client onboarding processes and operating models

* Map customer journeys, workflows and operational processes

* Identify inefficiencies, duplication, bottlenecks and manual activities

* Review KYC/CDD processes and operational hand-offs across teams

* Identify opportunities for process re-engineering and optimisation

* Assess opportunities for automation and straight-through processing

* Develop recommendations for future-state onboarding processes

* Support development of transformation roadmaps and implementation recommendations

* Present findings and recommendations to senior stakeholders

Experience Required:

* Proven experience delivering transformation programmes within banking or financial services

* Strong understanding of client onboarding processes and operating models

* Experience across KYC, CDD and customer lifecycle management

* Strong background in business process re-engineering and operational optimisation

* Experience identifying automation and digital enablement opportunities

* Strong stakeholder management and communication skills

* Experience working within regulated banking environments

Desirable:

* Previous consulting experience (Big 4 - PWC, Deloitte, EY, KPMG, boutique consultancy or independent advisory)

* Experience delivering digital onboarding transformation

* Experience working across financial crime, operations or technology transformation

Apply with your latest CV, using the links provided.

Banking, Bank, Financial Services, Transformation, Client Onboarding, KYC, CDD, Process Re-engineering, Automation, Digital Transformation, Operating Model, Customer Journey, Change Management