Job Description

Location: Birmingham (Hybrid Working)

💼 Contract 2 Days a Week for 6 Months

About the Role

We are looking for an experienced Senior Project Manager to lead a major organisational transformation programme across Bereavement, Registration, and Mortuary Services.

This is a high-impact role focused on modernising critical public services, improving compliance, enhancing operational efficiency, and delivering compassionate, citizen-focused service delivery. You will work at the heart of local authority operations, leading change across sensitive and highly regulated areas.

Key Responsibilities

Lead the end-to-end delivery of organisational change programmes across Bereavement, Registration, and Mortuary services

Design and implement new operating models, processes, and service structures to improve efficiency and service quality

Drive service transformation, ensuring alignment with statutory responsibilities and best practice

Develop and implement policies, procedures, and governance frameworks

Lead procurement and commissioning activities, including drafting specifications, tender documentation, and evaluation

Establish and monitor KPIs and performance frameworks to drive continuous improvement

Manage budgets, resources, and timelines across complex programmes

Engage and influence senior stakeholders, including council leadership, public health teams, and external partners

Lead multidisciplinary teams through change, ensuring effective communication, engagement, and adoption

Ensure services are delivered with sensitivity, dignity, and compliance, particularly in bereavement and mortuary settings

Manage risk, legislative compliance, and regulatory obligations

Essential Experience & Skills

Proven experience delivering organisational change / transformation programmes within local government or public sector

Strong background in Bereavement Services, Registration Services, Mortuary Services, Environmental Health, or related regulatory services

Experience developing and implementing operational models, policies, and service improvement strategies

Demonstrated ability to lead service reviews, restructures, and transformation initiatives

Experience managing budgets (multi-million £) and teams

Expertise in procurement, commissioning, and contractor management

Strong understanding of legislative and regulatory frameworks relevant to public protection or statutory services

Excellent stakeholder management, leadership, and communication skills

Ability to lead teams through sensitive and complex organisational change environments

Proven experience managing TUPE transfers, including staff consultation, risk management, and seamless transition of services within regulated public-sector environments.

Don't miss this opportunity to make a real impact-apply now by sending your updated CV.

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