Job Description

Romanian-Speaking Service Desk Adviser

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multilingual team within their modern service office in Peterborough.

We are currently seeking Romanian-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent opportunity within a growing and supportive IT environment.

Hours:

40 hours per week between 7am – 7pm

(Must be flexible with shift rotation and occasional weekends)

Pay:

£14.22 per hour

What’s on Offer:

Competitive pay

Overtime available (time and a half)

Full training provided

Weekly pay

Progression opportunities within a growing IT team

Duties Include:

Providing first-line IT support to external clients in a professional and efficient manner

Logging, tracking, and updating support tickets accurately

Troubleshooting hardware, software, and network-related issues

Guiding users through solutions via phone and email

Escalating technical issues where required

Maintaining accurate documentation and support notes

Supporting continuous improvement across service processes

Delivering excellent customer service and building strong client relationships

Who We’re Looking For:

Fluent in English and Romanian (written and verbal)

Strong communication and customer service skills

Previous call centre experience beneficial but not essential

Organised and methodical approach to work

Previous IT support experience beneficial but not essential

If this sounds like the opportunity for you, apply today or call (phone number removed) for more information.

INDPB