Job Description

Temporary Scheme Manager/concierge

Birmingham

£15.00-£17.00 p/h

X2 5 hour shifts per week

Acting as a lone worker to provide day-to-day management of an independent living scheme(s) of mixed tenure for older persons. Managing risk, compliance and change (Health and Safety, Fire, Safeguarding etc.).

Background Checks: Basic DBS, plus Social Media Check

Main Duties and Responsibilities

• Undertake weekly well being calls to residents who opt into the service.
• Carry out and record a settling in visit with new residents.
• Attendance, where necessary, to Resident Meetings to engage with residents about where they live/building related issues and/or signposting to appropriate support
• Undertake and accurately record compliance checks at scheme on a weekly basis including Fire Risk and Fire Safety, ensuring all Fire Risk Actions are completed on time to a high standard and working closely and collaboratively with colleagues to achieve these.
• Ensure all areas of health and safety around the scheme are managed effectively, ensuring that schemes are safe and compliant with all regulatory and contractual requirements. Promote Fire Safety, Health and Safety to customers.
• Ensure GDPR compliance of all documentation/communication.
• To take responsibility for and monitor the day-to-day administration of the service, including housekeeping, ordering of supplies, notification of repairs and arrangements for replacements, as required.
• Ensure the scheme is a great place to live by conducting regular inspections and ensuring contractors meet customer needs and deliver against specification.
• To provide cover for absent Scheme Managers. Respond to complaints or breaches of agreements/leases.
• Support the process of successful assignment/purchase of properties to new occupants, including interviewing prospective buyers and liaison with estate agents/solicitors.
• Regular travel to Midland Heart's Head Office in Birmingham for training and meetings is required. Contract Management
• Oversee management of planned and unplanned programs of work; ensuring compliance and adherence to quality standards.
• To contribute to the effective contract management of designated contracts to ensure value for money and delivery of business and service objectives.
• Ensure regular contractual estate management inspections are undertaken and any breach of contracts are escalated accordingly with the relevant contractor and if appropriate, through the internal contract management escalation process.
• Ensure customers are aware of the specification of contracts and the outcome of the completed inspections.
• Formulate action plans with the relevant contractor where agreed specifications are breached.
• Participate in the management and procurement of environmental and maintenance contracts.
• Work with the procurement team to develop tenders for contracts where there are not suitable contractors in place to meet the needs of the scheme. Financial and Budget Management
• Ensure all capital expenditure requirements are delivered to timescale and remains within agreed budget levels.
• To monitor local spend at scheme throughout the financial year and to work with Managers and Governance Officers to review this at the financial year end of the scheme.
• Ensure compliance by raising purchase order numbers, prior to works being carried out, through relevant software.
• Ensure compliance with Midland Heart Policies and Procedures.
• To represent Midland Heart as Managing Agent at internal and external meetings in a professional manner. To take accurate minutes at meetings and circulate those to attendees in a timely manner.
• Build effective and constructive relationships with organisation staff and work effectively with other members of the Midland Heart support functions.
• Complete all mandatory training and any additional training relevant to your job role
• Day to Day supervision of a part-time Administrator