Job Description

Job Title: Food and Beverage Assistant

Location: Havant

Contract Type: Bank

Salary: 12.71 per hour

About the Role

We are committed to providing outstanding hospitality that enhances the visitor experience of our country park customers. We aspire to operate a sustainable business that adds value to our communities".

We are seeking a Food & Beverage Assistant to work at the Farmhouse Caf located in Staunton Farm in the heart of Havant. With beautifully landscaped parkland, ornamental gardens, a tropical glasshouse, and the farm itself, this is a fantastic opportunity to work at this popular visitor attraction on the historic Staunton estate.

As a Food & Beverage Assistant you will have the ability to cope in a busy environment, work well under pressure, and deal calmly with unexpected situations. You will be an enthusiastic team player and demonstrate a passion for hospitality, putting the customer at the heart of what you do. With a willingness to learn, you will demonstrate excellent communication skills and impeccable personal presentation.

Duties will include welcoming and serving customers, preparing food and drinks under supervision and providing table service, together with general cleaning duties and washing up. Catering experience is desirable but not essential as full training will be given

Job purpose:

• To prepare and serve food and drink items in line with specifications, ensuring that every customer receives the highest levels of customer service and product on visiting Staunton Farm
• To ensure that all aspects of food and drink preparation is carried out in accordance with food safety training and the Countryside Food Safety Management System.

The role of the Food and Beverage Assistant includes but is not limited to:

Quality Standards and Customer Service

• Ensuring that every customer receives the highest levels of customer service and product on visiting Staunton Farm and the Farmhouse Caf .
• Resolving guest issues and escalate complaints to the shift/duty manager when appropriate.
• Ensuring that all communication with colleagues and guests is professional and conducive to creating a happy, safe, and efficient environment.
• Being receptive to positive change and feedback.
• Being punctual and presentable.
• Supporting colleagues in their roles.

Food Safety / Health and Safety

• Completes the appropriate health and safety and food safety checks throughout the shift and records this in the Food Safety Diary sheet.
• Receives deliveries as instructed, ensuring correct stock rotation and following quality control guidelines.
• Ensures that cleaning schedules are followed and that the appropriate records are completed and up to date.
• Provides accurate allergen information to our guests, escalating any queries to the Catering Manager, Assistant Catering Manager, Supervisor or Team Leader accordingly.
• Completes all relevant training that is assigned to them.

Operations

• Prepares and serves food and drink items as appropriate, in line with specifications and following strict hygiene and safety rules.
• Completes customer transactions efficiently.
• Performs general cleaning duties.
• Works to achieve daily, weekly and monthly targets set by the Catering Manager.
• Uses their initiative and being proactive to contribute towards a successful shift

Benefits

• Excellent training and ongoing professional development, holiday pay plus pension

About Us

Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.

Please visit (url removed), or email with your CV to (url removed)

Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.