Job Description

NOC Engineer – 24/7 (4 on / 4 off) – Leeds
Salary: £36,000 - £53,0000 (DOE) + Includes 25% shift uplift
Employment: Permanent
Location: Leeds
PCD300259

Overview
An established, award-winning technology services provider is expanding its Managed Services team and is seeking a full-time 1st Line Network Operations Centre Engineer.
This role is ideal for a motivated team player with experience in first-line support – preferably within a Managed Service Provider environment – and strong customer service skills.
the organisation places high value on technical skill and ongoing development. Comprehensive training will be provided across the technologies supported, but the ability to quickly adapt to operational processes is essential.

The Role
As a NOC Engineer, you will be part of a team delivering 24/7/365 support for a range of customer networks.

Key responsibilities include:
• Proactive monitoring of customer devices, dashboards, logs and NMS platforms
• Logging and investigating incidents, escalating where necessary
• Ensuring all tickets are handled in line with SLA requirements
• Following scripted procedures to implement changes on customer systems
• Using service desk tools and a range of monitoring platforms to manage workload
The organisation is a 24/7 operational role working a 4 on / 4 off shift pattern, including weekends and bank holidays.
• 1 - 2+ years in an IT support role or recent completion of relevant networking training
• enterprise network and security platform CCNA
• Basic troubleshooting of networking solutions
• Ability to follow structured processes and procedures
• Familiarity with monitoring tools (e.g., SolarWinds, monitoring and observability tooling)
• Experience analysing data and identifying patterns or issues
• Background in an ITIL-aligned service desk environment
• Exposure to multi-vendor infrastructure (HP, enterprise network and security platform, enterprise network and security platform, Citrix, CheckPoint, enterprise network and security platform, enterprise network and security platform, virtualisation platform NSX)
You will gain the opportunity to work with the following technologies, any current exposure would be beneficial
• enterprise network and security platform Switching, ASR/ISR Routers, ASA/FTD Firewalls
• enterprise network and security platform ACI (including multi-pod/multi-site)
• enterprise network and security platform Hyperflex, ISE, DNAC/SDA, SD-WAN (Viptela)
• virtualisation platform ESXi & vCentre
• Microsoft virtualisation platform
• server operating system & open-source operating system
• Office 365
• Backup technologies
The organisation is an amazing opportunity for a driven and motivated individual with basic networking knowledge to take their first step into an career within networking. If you have 1 - 3 years of IT
Support experience with some networking exposure - get in touch