Job Description

Civil Enforcement Officer

Temporary Contract

Job Details

Client: Thurrock Council

Service Area: Parking Decriminalisation

Hours: 37 hours per week

Start Date: 13 July 2026

Duration: 52 weeks

Number of Roles: 2

Location

Civic Offices

New Road

Grays

Essex

RM17 6SL

Pay

PAY Rate: £17.38 per hour

Job Overview

Thurrock Council is seeking 2 Civil Enforcement Officers to support the Parking Decriminalisation service.

The role will involve carrying out parking enforcement duties, working in a public-facing environment, patrolling assigned areas, identifying parking contraventions, issuing Penalty Charge Notices where appropriate and supporting the Council's enforcement and community protection function.

This role requires strong customer service skills, confidence working outdoors, good judgement, the ability to deal with members of the public professionally and the ability to follow parking enforcement procedures accurately.

Important - Please Read Carefully

This is a public-facing Civil Enforcement Officer / Parking Enforcement role.

Candidates must be comfortable working outdoors, patrolling on foot, dealing with the public, following enforcement procedures and handling potentially challenging conversations professionally.

Previous civil enforcement, parking enforcement, traffic enforcement, security, compliance, community safety or public-facing enforcement experience would be highly desirable.

Key Responsibilities

• Carry out Civil Enforcement Officer duties
• Patrol streets, car parks and parking areas
• Identify parking contraventions
• Issue Penalty Charge Notices where appropriate
• Record evidence accurately
• Use handheld devices or enforcement systems
• Provide advice to members of the public
• Deal with public enquiries professionally
• Handle difficult conversations calmly
• Work outdoors in different weather conditions
• Follow Council policies and enforcement guidance
• Maintain accurate enforcement records
• Escalate issues or concerns where required
• Maintain confidentiality and data protection standards

Essential Experience & Skills

• Public-facing customer service, enforcement or security experience
• Ability to deal professionally with the public
• Strong communication skills
• Ability to remain calm in difficult situations
• Good attention to detail
• Ability to follow procedures accurately
• Ability to record information clearly
• Confidence working outdoors and patrolling on foot
• Ability to work independently
• Good judgement and decision-making skills
• Ability to use handheld devices or basic IT systems
• Understanding of confidentiality and data protection

Desirable

• Civil Enforcement Officer experience
• Parking enforcement experience
• Experience issuing Penalty Charge Notices
• Knowledge of parking legislation
• Data Protection Level 1 training
• Local authority experience
• Community safety or on-street compliance experience

Additional Information

Interviews will take place in person at Civic Offices, New Road, Grays, RM17 6SL.

There will be one interview based around experience of the role and job-related questions.

Interviews will be conducted by Operational On Street Supervisors.

Candidate submission deadline is 07 July 2026.

Disclaimer

On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.

I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.