Job Description

Customer Service Representative

Oldbury

Temporary Ongoing

Full Time

£13.45 per hour

I am recruiting on behalf of my client for an experienced Customer Service Representative to join their team in Oldbury on a full-time, temporary ongoing basis.

This is an excellent opportunity for a customer-focused and organised individual to join a busy office environment, providing professional support to customers while ensuring all enquiries and complaints are handled efficiently. The successful candidate will be the first point of contact for customers, delivering a high standard of service across both telephone and email communications.

Key Responsibilities

• Monitor and manage the shared customer service inbox, responding to customer enquiries in a timely and professional manner.
• Answer incoming telephone calls, assist customers with their queries, and redirect calls to the appropriate departments where necessary.
• Handle customer complaints efficiently, ensuring all issues are logged, investigated, resolved, or escalated appropriately.
• Maintain accurate records of customer interactions, enquiries, and complaints using internal systems.
• Follow up on outstanding enquiries and complaints to ensure satisfactory resolutions are achieved.
• Provide clear, accurate, and consistent information to customers regarding services and processes.
• Work closely with internal departments to ensure customer issues are resolved promptly and effectively.
• Deliver excellent customer service while maintaining professionalism and attention to detail at all times.

Skills & Experience Required

• Previous experience within a Customer Service or Customer Support role.
• Excellent verbal and written communication skills.
• Strong telephone manner with the ability to build rapport with customers.
• Good organisational skills and the ability to prioritise workload effectively.
• Accurate data entry and record-keeping skills.
• Competent using Microsoft Office and internal computer systems.
• Ability to work both independently and as part of a team.
• Experience working in a fast-paced office environment is desirable.

Personal Attributes

• Friendly, professional, and approachable.
• Strong problem-solving and conflict resolution skills.
• Excellent attention to detail.
• Reliable, organised, and adaptable.
• Calm under pressure with the ability to manage multiple tasks.
• Customer-focused with a positive and proactive attitude.

Due to the high volume of applications we receive, if you have not heard back from us within 2 5 working days, please assume your application has been unsuccessful on this occasion. We thank you for your interest and encourage you to apply for future opportunities that match your skills and experience.