Job Description

Tenancy Support Worker

Join a well-established organisation in a fulfilling role that truly makes a difference to people's lives, with 37 hours per week. This Floating Support Worker – Outreach Services position offers the chance to support refugees and individuals resettled through local and national refugee programmes across Nottinghamshire County Council Areas, helping them to develop independence, sustain accommodation, improve wellbeing, and successfully integrate into local communities. The role operates on a rolling contract, providing consistent and stable work.

You'll be delivering person-centred, strengths-based floating support through regular home visits, appointments and multi-agency working, enabling clients to overcome barriers to independence while working within a trauma-informed framework. This is a rewarding role for someone who values person-centred support, community engagement, and empowering individuals to achieve positive outcomes.

We'd love to hear from anyone with a background as a Floating Support Worker, Support Worker, Housing Support Worker, Refugee Support Worker, Tenancy Support Worker, Community Support Worker, or experience in housing support, tenancy sustainment, case management, or customer service in a similar setting, especially if you're passionate about helping vulnerable individuals live independently and integrate into their local communities.

The role is offering the following benefits:

37 hours per week

3months minimum contract with possibility of extension 

A meaningful role where you'll directly support refugees and resettled individuals to achieve independence

A supportive, person-centred working environment with multi-agency collaboration 

As a Floating Support Worker – Outreach Services, you will be:

Managing a caseload of refugees and resettled households, completing needs and risk assessments, and delivering person-centred support plans

Supporting clients with tenancy sustainment, housing management, budgeting, welfare benefits, employment, education and accessing essential services

Promoting health, wellbeing, community integration and independence through partnership working and regular home visits

Maintaining accurate case records, completing risk assessments, safeguarding vulnerable adults and children, and working with partner agenciesI'd love to speak to anyone who has:

Experience supporting vulnerable adults, refugees, asylum seekers or socially excluded groups in a support or resettlement setting

Knowledge of housing, welfare benefits, tenancy sustainment, safeguarding and trauma-informed approaches

Excellent communication, organisational and customer service skills with the ability to build positive relationships

Good IT skills and the ability to maintain accurate records in line with GDPRKey requirements for this Floating Support Worker – Outreach Services role:

NVQ Level 3 in Health & Social Care, Housing, Advice & Guidance, Community Development or equivalent experience

Clean Enhanced DBS

Willingness and ability to travel throughout Nottinghamshire

Ability to work flexibly to meet the needs of the service

Full UK driving licence and access to a vehicle This role is offering an hourly rate of **£19-20ph **.

Travel & Location

This role is based across Nottinghamshire County Council Areas, delivering outreach support within clients' homes and community settings. Travel throughout the county is required as part of the role, so applicants should be willing and able to travel between locations to meet the needs of the service.

If this Floating Support Worker – Outreach Services role sounds like your next opportunity, please apply now or contact Niamh at (url removed)