Job Description

SBA are currently supporting our Central Government client who are seeking an Service Catalogue Analyst on an initial 6 month contract.

The Service Catalogue Analyst will be responsible for:

Reporting to the Senior Service Catalogue Manager in a timely manner.

Supporting the management and prioritisation of requests, via a backlog, to create, update, disable or archive Service Catalogue items.

Supporting Tooling teams to build the workflows within the ITSM toolset to meet the needs of catalogue requests.

Ensuring the Service Catalogue items accurately reference appropriate CIs and other data points.

Maintaining Service Catalogue standards to provide a consistent user experience, suggesting Service Catalogue user experience enhancements as needed.

Producing guidance material and templates to promote consistency and quality within the Service Catalogue and improve understanding of the Service Catalogue in the wider organisation.

Proactively focusing on continuous improvement of self and service, working with others to improve the user experience, simplify processes and improve efficiency of IT Services to enable the Government's diplomatic, development and consular work around the world.

Essential

Show an awareness of different products and services

Identify and engage with users or stakeholders to collate user needs evidence

Understand and define research that fits user needs

Use quantitative and qualitative data about users to turn user focus into outcomes

Work independently, share information and assist others with requests for service

Desirable

ITIL Foundation is a desirable qualification for this role. Successful candidates will be expected to gain ITIL Foundation